Refund and Return Policy - xilanlighting.com

General Returns

With certain exceptions, you may initiate a return for an item(s) within 30 days of receipt for a refund (minus return shipping). Returns outside of the 30-day return window will not be accepted. Refunds will be applied to your account (minus return shipping) once the item has been received and inspected through our warehouse.

Additional non-returnable items:

Must be in resalable condition
Must be free from scratches and/or defects
Must not have been installed
Must be in the original manufacturer’s box and packaging and be free of writing.
Must not be missing pieces
Must not be clearance/liquidations/closeout

Defective Returns

You may initiate a return for most defective items within 90 days of receipt for a full refund. Once a return has been set up and the item has been returned to our warehouse, it will be inspected. If the item is deemed to be defective, a full refund will be applied to your account.

To qualify for a defective return, one of the following must apply:

Item has a defect that hinders its usability for the purpose of which it was designed
Incorrect item was received
Exceptions

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.